Refund policy

Made-to-order artwork

Each print is made to order in your selected size and material. We do not accept returns or exchanges for a change of mind, a size or finish selected in error, or a preference for a different artwork, except where required by applicable law.

Damaged, defective, or incorrect items

If your print arrives damaged, has a manufacturing defect, or does not match your order, contact HD9 Docs promptly at dzg232@gmail.com with your order number, a description of the issue, and clear photographs of the print and packaging where possible. Keep the item and packaging until we provide instructions.

We will review the issue and arrange an appropriate replacement or refund for confirmed damaged, defective, or incorrect items, at no additional cost to you. Do not send artwork back to WHCC or another address without contacting us first. We will provide any necessary return instructions.

Refunds

Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund.

Changes and cancellations

Contact us immediately if you need to change or cancel an order. Orders are sent automatically to our print partner, and changes or cancellations may not be possible once production begins. A request does not confirm cancellation; please wait for our confirmation.